Returns & Refunds Policy
Last Updated On: December 19, 2024
At Shaolin Hub, we are committed to ensuring a seamless shopping experience for our customers. Our Returns & Refunds Policy is designed to provide clear guidelines for resolving issues efficiently and fairly.
Eligibility for Returns
Time Frame:
Items must be returned within 30 days of delivery.
Condition of Items:
Items must be unused, in their original packaging, and with all tags attached.
Products that are damaged, altered, or show signs of wear may not qualify for a refund.
Non-Returnable Items:
Certain items are not eligible for return, such as:
Perishable goods (e.g., food, flowers).
Personal care items (e.g., undergarments, hygiene products).
Customized or personalized items.
Refund Process
Inspection:
Once we receive your returned item, our team will inspect it to ensure it meets the return eligibility criteria.
Refund Options:
Refunds will be issued to your original payment method or as store credit.
Please allow 7–10 business days for the refund to be processed.
Partial Refunds:
Items that do not meet the full return conditions may qualify for a partial refund.
How to Start a Return
Contact Us:
Reach out to our Customer Support Team at support@shaolinhub.com with your order details and reason for the return.
Receive Instructions:
Our team will provide detailed instructions, including the return address and any necessary shipping labels.
Exceptions
Damaged or Defective Items:
If you receive a damaged or defective product, please contact us immediately with photos of the item. We will prioritize your case for a replacement or refund.
Late or Missing Refunds:
If you haven’t received your refund after the stated processing time, contact your bank or credit card company. If the issue persists, please email us at support@shaolinhub.com.
We value your satisfaction and strive to resolve all issues promptly. For any questions or concerns about returns or refunds, please contact us at support@shaolinhub.com.
