Shaolin Hub Purchase Protection
At Shaolin Hub, your satisfaction and security are our top priorities. Our Purchase Protection program is designed to ensure you feel confident every time you shop with us. Here’s how we protect you throughout your shopping experience.
What is Purchase Protection?
Shaolin Hub Purchase Protection safeguards you from unforeseen issues with your orders, ensuring:
Guaranteed Delivery: Receive your items as described or get your money back.
Refund Assurance: If your order doesn’t meet expectations, we’ll help resolve the issue or provide a refund.
Secure Payments: Your payment information is encrypted and protected at all times.
When Does Purchase Protection Apply?
You’re covered under Shaolin Hub Purchase Protection in the following situations:
1. Item Not Delivered: If your order doesn’t arrive within the promised timeframe.
2. Item Not as Described: If the product you receive is significantly different from what was advertised.
3. Damaged or Defective Products: If the item arrives damaged, broken, or otherwise unusable.
4. Unauthorized Transactions: If a purchase is made without your consent.
How to File a Claim
If you experience an issue with your order, follow these steps:
1. Contact the Seller
Log in to your account and go to the “My Orders” section.
Locate the order and click “Contact Seller” to explain the issue.
2. Submit a Dispute
If the seller doesn’t resolve your concern, go to the same order in “My Orders” and click “Open a Dispute.”
Provide details about the issue, including photos or evidence if applicable.
3. Review and Resolution
Our team will review your case and work with both you and the seller to reach a resolution.
If eligible, a refund or replacement will be issued.
Eligibility Requirements
To be covered by Purchase Protection, ensure:
You made the purchase through the Shaolin Hub platform.
The claim is filed within the specified timeframe (usually within 30 days of delivery or the expected delivery date).
You provide accurate information and evidence to support your claim.
Exclusions
Purchase Protection does not cover:
Items purchased outside of the Shaolin Hub platform.
Issues caused by incorrect delivery addresses provided by the buyer.
Items explicitly listed as “final sale” or “no refunds” (unless defective or not delivered).
Change-of-mind returns that don’t comply with the seller’s return policy.
Tips for a Safe Shopping Experience
Review Seller Ratings: Check reviews and ratings before making a purchase.
Communicate Through the Platform: Avoid taking conversations or transactions outside of Shaolin Hub.
Save Records: Keep receipts, order confirmations, and correspondence for reference.
Need Help?
If you have any questions about Shaolin Hub Purchase Protection or need assistance with a claim, contact us:
Email: protection@shaolinhub.com
Support Centre: Visit our Support Centre for more information and resources.
Thank you for trusting Shaolin Hub. Your peace of mind is our priority, and we’re committed to ensuring your shopping experience is safe, secure, and enjoyable.
